CUSTOMERVO

Terms of use

Effective date: September 13, 2026

These terms govern your use of Customervo. By creating an account or using the service, you agree to them. If you act for an organization, you represent that you have authority to bind it. Please read the privacy notice as well.

1. Operator and service

Customervo is operated by Tucats. Contact us at support@tucats.us or by mail:

Customervo is a browser-based sales workspace for micro-SaaS businesses. It supports product research, opportunity organization, AI-assisted decisions, conversations, follow-up, and activity tracking. The service is in early access, and features may change. It does not guarantee leads, revenue, conversions, or any particular business outcome.

2. Account and digital delivery

You must be at least 18 and provide accurate account information. Keep access secure and manage membership responsibly. Access is delivered online after account verification. Start the trial from the workspace Billing page. There is no physical delivery, shipping fee, or return of physical goods. Sender configuration and integrations may require additional setup before related features can operate.

3. Trial and price

The plan is USD 99 per month equivalent, billed annually as USD 1,188 in a single yearly charge. This is an annual subscription, not a monthly payment plan. Applicable taxes, when configured and required, are disclosed at checkout.

A new workspace may start one 14-day free trial without a credit card. If you add a valid payment method before the trial ends, Stripe charges the annual amount at the end of the trial and annually thereafter unless you cancel. If there is no payment method when the trial ends, the trial subscription cancels and sales access stops. You may subscribe afterward without receiving another trial.

During the current early-access test phase, Checkout is in Stripe sandbox mode and no live subscription payment is collected. The approved paid price is shown for transparency. Any transition to live billing requires a live checkout authorization; test subscriptions do not authorize real charges.

4. Renewal, cancellation, and refunds

Paid subscriptions automatically renew annually until canceled. Use Billing → Manage subscription to cancel the next renewal or manage your payment method. Cancellation takes effect at the end of the current paid period; you retain paid access through that period unless access must be suspended for a separate reason. Cancel a trial before it ends to prevent conversion to paid billing.

If you are a new Customervo customer, you may request a full refund of your first subscription payment within 14 days of the date of that payment. After the initial 14-day refund period, subscription payments are generally non-refundable, including payments for partially used billing periods.

Our Refund Policy forms part of these terms and sets out refund eligibility, exceptions, and how to request a refund.

Contact support@tucats.us for billing errors or refund requests. These terms do not remove mandatory consumer rights. Subscription cancellation does not automatically delete your workspace data.

5. Responsible use and outreach

You are responsible for the accuracy of your product claims, your authority to use uploaded content and contact information, and the legality of your outreach. Respect consent requirements, suppression lists, unsubscribe requests, applicable marketing and privacy laws, and third-party platform rules. Do not use Customervo for spam, deception, harassment, unlawful discrimination, prohibited products, credential abuse, or bypassing access controls.

New workspaces begin in Observe mode. Review your profile, configure an authorized sender, set a policy, and explicitly activate permitted actions before sending. You remain responsible for actions performed under your configuration. Pause cannot recall a message already accepted for delivery. Usage quotas, sending limits, and provider availability apply.

6. Your content and AI output

You retain rights in content you provide. You grant the operator permission to process it as needed to provide, secure, and support the service and its configured integrations. You must have the necessary rights to provide that content. AI output may be inaccurate, incomplete, or unsuitable; verify important facts and review messages and claims before use. Third-party services have their own terms.

7. Service changes and suspension

We may maintain, update, or change the service and may suspend access to address security risks, unlawful use, nonpayment, or material violations of these terms. We will provide notice when practical and legally required. Do not rely on the service as your sole record of important business information; keep appropriate copies.

8. Availability and responsibility

The service is provided on an as-available basis to the extent permitted by law. We do not promise uninterrupted operation, error-free AI output, or successful sales. Nothing in these terms excludes responsibilities, warranties, or remedies that cannot lawfully be excluded.

9. Changes and questions

We may update these terms and will provide notice of material changes where required. Pricing changes apply prospectively and will be disclosed before they take effect for your subscription. Contact support@tucats.us with questions or to raise a dispute so we can try to resolve it.