CUSTOMERVO

Customervo Refund Policy

Effective date: September 13, 2026

We want you to be satisfied with Customervo. If the service does not meet your expectations, contact us at support@tucats.us.

First Payment Guarantee

If you are a new Customervo customer, you may request a full refund of your first subscription payment within 14 days of the date of that payment.

After the initial 14-day refund period, subscription payments are generally non-refundable, including payments for partially used billing periods.

Subscription Cancellation

You may cancel your Customervo subscription at any time. Cancellation stops future subscription renewals. Unless otherwise stated, you will continue to have access to the service through the end of your current paid billing period.

Canceling a subscription does not automatically generate a refund for amounts already paid.

Billing Errors and Duplicate Charges

If you believe you were charged incorrectly, charged more than once, or charged after properly canceling your subscription, contact us as soon as possible. Valid billing errors will be corrected and refunded as appropriate.

Service Failure

If Customervo fails to provide the service you purchased because of a material technical failure on our part, we may provide a full or partial refund or account credit depending on the circumstances.

Success-Based or Usage-Based Charges

If Customervo later offers usage-based, performance-based, or success-based pricing, fees attributable to completed usage, services performed, or successfully acquired customers are generally non-refundable unless the charge was made in error or otherwise required by law.

Specific terms applicable to success-based pricing may be included in the applicable subscription plan or customer agreement.

How Refunds Are Issued

Approved refunds will generally be returned to the original payment method used for the purchase.

After Customervo initiates a refund, the time required for the refund to appear in your account is controlled by the applicable payment network, financial institution, or payment provider. Card refunds commonly take approximately 5–14 business days to appear.

How to Request a Refund

Email support@tucats.us and include:

• The email address associated with your Customervo account
• Your company or organization name
• The reason for the refund request

We may request additional information necessary to locate and verify the transaction.

Exceptions

We reserve the right to deny refund requests involving abuse, fraud, repeated refund requests, violations of our Terms of Service, or circumstances outside the refund eligibility described above.

Nothing in this policy limits any refund or consumer rights that cannot legally be waived under applicable law.